Coventry & Warwickshire COVID-19 Portal

Download Emis Web

Sending Electronic Med3s

Setting up Emis Web for home working with an N3 Token

Free PDF printer - (not required if you have Windows 10) https://www.bullzip.com/products/pdf/info.php 

Docman 10 is avaialable on any HSCN or VPN conencted device. 

The SWFT remote desktop solution does not support the Docman remote desktop app therefore filing of documents is not possible. 

For those practices that haven’t activated this product yet, you can download the application free of charge for your practice https://www.accurx.com/enterprise-install

AccuRx have launched a number products for all Practices to use in response to the COVID-19 Outbreak.

A Florey survey

This sends a set of questions for patients to answer on symptoms and recent travels. You will receive these responses directly on your green toolbar. Click https://support.accurx.com/en/articles/3776566-covid-19-coronavirus-screening-florey-survey-coming-soon-to-all-practices for more detail. 

Video consultation

 https://supportaccurx.com/en/articles/3776579-coming-soon-accurx-video-consultation for more detail. 

Or watch the video https://www.youtube.com/watch?v=vz7VlPq5vzQ 

Fleming

For those working remotely via the remote desktop, you will have not been able to send SMS messages to date via AccuRx Chain.

AccuRx have released “Fleming” which is a web based version of AccuRx which will allow you to send SMS to patients from any device. 

You will need to have logged into chain before from a practice (there for have a registered nhs.net or nhs.uk email address) 

• Go to https://fleming.accurx.com/ 

• Choose NHS.uk if you have a practice email address. (nhs.net if you registered with that instead) 

• Select logon. 

• Log in with your email and password. 

• You then have the option to select video consultation or SMS. 

N.B – You will need to know the patients NHS number and Date of birth. (get this info from Emis Web) 

Fleming DOES NOT require an HSCN connection (😊)  therefore you can initiate a video consultation from your home PC outside of the Remote desktop. It will not work within the remote desktop due to lack of sound. 

SMS can be sent from within the remote desktop as its just text. 

Microsoft Teams has been deployed to all users with a SWFT or general practice email address. 

Log in via www.office.com 

Your username is your email username@xswhc.nhs.uk

Your password is your usual email password. 

Practice Managers and Clinical Directors have been allocated a full version of Office365 (including OneDrive). 

Practice email addresses will be migrated to the Office365 cloud by the end of April 20 - Practices will be notfied when this is complete. 

Watch our how to video guide on logging in and how to use Office 365 and Teams

Etiquette and Setting up for teams

Quick reference guide

Meetings quick reference guide

Direct Teams Logon

X-on Surgery Connect

For practices that are using the X-on Surgery connect phone system, please click on the below link which gives text and video guides on how to set up users that are working from home. This link also provides guides on creating prompts, SMS messaging, remote consultations and more. Click - https://support.x-onweb.com/coronavirus

Watch our video tutorial on how to log into and how to use the User Console

The 'Softphone' app is now avaialble to all practices. This turns any PC with an audio and microphone connection in to a virtuial practice telephone. 

Watch our video tutorial on how to log into and how to use the Soft Phone application.

The CCG and SWGP have purchased a number of USB headsets for Practices to assist with remote working via the softphone app. 

If you would like to know more, please contact Ben Evans (ben.evans@southwarwickshiregps.nhs.uk)  

Video consulting with your patients (A quick guide for NHS staff)

Video consultation tips for GPs

Telephone Triage Config and Guidance

SWFT have deployed the remainder of the CCG procured laptops to practices to assist with home working. It is advised that VPN connected laptops are allocated to clinicians who can authorise EPS tokens for other members of the Practice. 

Remote working - laptops 

GP practice staff will increasingly need to work from home or in settings outside the practice. Some areas have already deployed laptops or other forms of remote working for practice staff. Where this has not happened and where additional equipment is urgently needed, local commissioners will provision the equipment and support services. If local commissioners are unable to respond either through lack of equipment or funding or both, we will support them nationally. Please note that any equipment used for access to clinical systems must conform with Securing Excellence in Primary Care: The Primary Care (GP ) Digital Services Operating Model 2020-21 standards.. A minimum specification and guidance for any laptop devices procured for emergency purposes can be found at the end of this section.

Remote working – Bring Your Own Device (BYOD) 

NHSX has provided advice on staff using their own devices for access to NHS systems during this period. 

If your Data Protection Officer or Caldicott Guardian is unsure of appropriate action to take, you can direct Information Governance questions to the NHSX IG Policy team. If local commissioners are unable to respond either through lack of equipment or funding or both, we will support them nationally, please ask that they contact pcdt@nhsx.nhs.uk..

Remote working 

The most appropriate method of connection is via a HSCN VPN token which will provide connectivity to the clinical application, we are stipulating the provision of smart card readers to enable spine connected services to function. Further connection to practice specific information such as shared drives etc. should only be provided through devices supplied and maintained by your GP IT delivery partner. This approach eliminates a number of security and data handling risks. We are continually reviewing alternative methods to provide remote working capability and will be working with partners in NHS Digital and local systems to explore options.

Zoom Video conferencing is avaialable to all PCNs and their Practices. 

Webcams have been purchased for all practices to support this. 

Usernames and passwords for PCN Zoom accounts  have been distributed to Clinical Directors. 

Download Zoom

for forgotten passwords, please email ben.evans@southwarwickshiregps.nhs.uk